Returns & Exchanges

TOM FORD BEAUTY offers complimentary returns on all orders within 30 days of purchase, provided the products remain in their original, unopened packaging. We strive to ensure your complete satisfaction with every luxury purchase made through our official online boutique.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal or contact a Luxury Specialist to obtain a pre-paid return shipping label and a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the items in their original designer packaging, ensuring all protective seals are intact, and include the original packing slip.

• 3.
  Complimentary Shipping

  Affix the provided pre-paid shipping label to your package and drop it off at any authorized carrier location at no additional cost to you.

• 4.
  Processing & Refund

  Once our atelier receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.